Returns Portal

Please note there is a charge for the return for using this service when sending the return. This will be deducted from the refund amount of your item. The original shipping cost for delivering the item to you is non-refundable. For further info please read our Returns Policy.

 

  • You can print your tracking returns label at Royal mail with any of the post offices. 
  • Send proof of tracking number and order number by email sofiasdesireuk@gmail.com
  • Attach the label to the parcel and drop it at your local post office. The post office will give you a receipt for your drop off, please retain this as this is your proof of postage.
  • Please ensure your return reaches us within 14 days of receiving your order.
  • Please make sure you original label is covered up or crossed out.